SARAL : Online Helpdesk System for a telecom major’s retail stores across the country.

Solution Detail

Client: A Telecom major.

Tags: Web based Helpdesk Management System, Telecom, Retail chain, Responsive Web Applicaton, Analytics, Mobile Ready.

SARAL is an online helpdesk management system for retailers across India where any retailer can log their issues/concerns through Smart Phones or Web Portal. Once an issue is submitted by a retailer it will be redirected to the concerned SPOC for the department and region with a target resolution date. In case the issue is not resolved within the defined time frame it will be automatically forwarded to the next level and the retailer will be informed through Email/SMS alert. Added with this functionality are several reports, issue history and analytics. The highlights of the application are:

• User level dashboard
• Manual issue reassignment
• MIS Reports
• Issue Tracking
• Instant update to the end user or supervisor through email/SMS